FREE SHIPPING ON ALL ORDERS OVER $49

SHIPPING DETAILS

 

SHIPPING INFORMATION
AUSTRALIAN & NZ DELIVERY ONLY
• For orders over $49, we offer FREE STANDARD POST DELIVERY when delivered within Australia.
• Orders less than $49 will incur a flat rate charge of $10 for standard postage. 
• Please allow up to three business days for your order to be dispatched.
• Our distribution centre is located in Melbourne, and operates during business hours 7 days per week.
• The above delivery times are reflective of all orders dispatched from our warehouse.
• Please note, where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.

REFUNDS AND RETURNS POLICY
 
CHANGE OF MIND
We pride ourselves on our quality at Street Machine.  For online purchases, if you are unhappy with your online purchase for any reason or you have simply changed your mind, Street Machine will happily either accept an exchange of your purchase or return the full price on unworn merchandise on receipt of the item with a copy of your purchase receipt. This will occur within 30 days of the invoice date and otherwise in accordance with this returns policy.
 
Please note, customers will be responsible for shipping and handling costs for any returns or exchanges unless the item is faulty. 

Returned items due to change of mind must:
• Be returned in their original condition.
• Have all original tags attached. 
• Have not been worn, used, washed, soiled or damaged.
• Be returned within 30 days of purchase date (after which they will not be accepted)
• Sale items cannot be refunded, only exchanged within 30 days of purchase date. (Please note promos are not classified as sale items)
• Include a filled out returns form (available below)

You will receive a full refund on the purchase price if the item cannot be exchanged. You will be responsible for covering the return cost of shipping, as well as the cost of shipping for the replacement item.  If the item is of a greater value, you will be invoiced for the difference prior to shipping.  If it is of lesser value, you will be refunded the difference.

If you are unable to provide a copy of the receipt of purchase, or other satisfactory proof of purchase, and/or more than 30 days has passed since the date of purchase, Street Machine reserves the right, in its discretion, not to offer an exchange or refund for change of mind.

SALE ITEMS

We do not offer refunds on sale items. We only exchange within 30 days of purchase date.

FAULTY GOODS

Prior to dispatch, all items are checked and best measures are taken to ensure you receive a quality product, however if you do receive faulty goods please notify us within 7 days of receiving your goods. We will only accept faulty goods returned in original condition.

• Goods are classified as faulty if they are received damaged.

Where possible, we will offer to replace faulty items. You will be offered a full refund if the item cannot be replaced. If the item is deemed faulty by our QA (Quality Assurance) team or you have been sent an incorrect style/size, Street Machine will cover the shipping cost of the return and replacement item.

For enquiries relating to faulty items which are not covered by our Returns Policy, please email orders@streetmachineskate.com


HOW TO RETURN ITEMS:

We want you to be 100% satisfied with your purchase from Street Machine so if not please contact us to return your item. orders@streetmachineskate.com

(Within 30 days of purchase)

Returning product/s to our online store:

1. Email our friendly customer service team and quote your order number and product details for item you wish to return.
2. Our customer service team will email you authorisation and return address details.
3. Pack up your original packaging (products must be in their original condition, clean with tags attached, together with these documents and in a protected parcel to avoid damage) and re-address back to us (please include the RA number you are given so we can identify parcel upon return)
4. Post your parcel back to us.  (Items are to be posted back to us at your own expense unless the item is deemed faulty or we have made a delivery error in which case we will provide return postage label to you)

Our customer service team are open from 9-5pm Monday – Friday.
EMAIL: You can reach our customer service team at orders@streetmachineskate.com

Return to:

Street Machine Online Returns
72 Keys Road
CHELTENHAM, VIC 3192
orders@streetmachineskate.com

 
PRIVACY OF YOUR INFORMATION
When making a return, you may be asked to provide Street Machine with personal information in order to process your return.  Information collected will be dealt subject to and in accordance with the Street Machine Privacy Policy and the Privacy Principles set out in the Privacy Act 1993 (Cth).

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